Patients and Visitors

Visitor Policies and Guidelines

Visiting Hours: 7 a.m. to 8 p.m.

• All patients, including COVID positive, are allowed two (2) visitors at a time.
• One (1) visitor, age 16 or older, may stay in the patient’s room overnight to provide additional support and promote patient healing.     
• Maternity Services are allowed two (2) visitors plus one (1) designated birthing coach/doula during the birthing process.
• Outpatient Services, including emergency department patients, are allowed two (2) visitors at a time.
• For pre-procedure patients, visitors can arrive with the patient at their arrival time when it's earlier than 7 a.m.
• Minors under the age of 16 are allowed to visit if they are supervised by an adult who is not the patient. In the NICU, minors under the age of 16 must be a sibling and accompanied by an adult.
• Visitors should stay home if they do not feel well.

Exceptions may be made for end-of-life or other extenuating circumstances on a case-by-case basis by nursing unit leadership. Visitors will be asked to leave if they are not willing to comply with these guidelines.

Hospital Information and Amenities

Guest Accommodations

Iowa Lutheran Hospital has guest rooms avialble for patients and families on a first come, first served basis. The cost is $20 per night. For more information or to reserve a guest room, please call (515) 263-2392.

If you are considering hotel accommodations for your visit, the greater Des Moines area offers a wide range of options. We have arrangements with many local hotels who may be willing to provide special rates for our patients and their family members.

Note: Please make sure to ask for the hospital rate when calling. Information is subject to change.

Admission Information

Your Hospital Stay

We consider you a partner in your hospital care. When you are well informed, participate in treatment decisions and communicate openly with your health care team, you help make your care as effective as possible. We strive for every interaction to be a positive one for you and your family. 

Concerns, Compliments and Feedback

If you are concerned with any aspect of the care and/or services you receive during your stay at our hospital or if you have ideas for improvement, please bring them to the attention of a hospital team member, or ask for the manager of the unit where you are receiving care. During the evening, early morning and weekend hours, please ask to speak with the charge nurse or supervisor.

If after doing so, you are still not completely satisfied with the level of care you receive, or have concerns after you leave the hospital, please contact our guest relations department at (515) 241-5000, Monday through Friday, 8 a.m. to 4:30 p.m.

Safety and Security

Our hospital is staffed 24 hours a day by professionally trained officers who provide protective services, security, safety assurance and compliance, emergency preparedness and parking/traffic control. Hospital staff must ask your name and birthday and check your name band before every medication, test or surgery.

Recognizing Outstanding Care