Compliance Helpline & Reporting

How to Report a Compliance Issue

This 24-hour toll-free helpline and web-reporting tool was established as a reporting mechanism so team members, medical staff, business partners and others associated with UnityPoint Health can report suspected or actual violations of laws or ethical standards, including fraud, waste, abuse and workplace safety concerns without fear of retribution or retaliation.

Concerns can be reported through any of the following:

• Phone (compliance helpline): 1 (800) 548-8778 (English or Español)
• Online: Web Reporting Tool
• Compliance general number (515-440-5100)

*Note - the compliance helpline is intended for reports of actual or suspected illegal or unethical behavior.

Report a Patient Care Concern

For any patient care concerns or billing or accommodations questions, patients should contact our regional patient advocates.

About UnityPoint Health Compliance Helpline/Reporting

UnityPoint Health established a compliance helpline (see UnityPoint Health Compliance Policy 1.CE.05, Compliance Helpline) so reports can be made anonymously. UnityPoint Health does not permit retaliation against anyone who, in good faith, reports a concern to management, either directly or through the compliance helpline, or to law enforcement or regulatory bodies. "Good faith" doesn't mean you must be right, but it does mean you should tell the truth as you know it.

The compliance helpline is operated by an independent organization. Reporting is held in the highest confidence.