Patient Safety

A patient's safety is a priority at UnityPoint Health. Physicians, nurses, therapists, other caregivers and volunteers will work to provide safe care while you are here and to protect you against accidental injury.

We encourage all patients and families to help create a safe environment. The single most important way you can help is to be an active member of your health care team.

How You Can Assure Safety?

Ask Questions
  • Ask your care team about all the medicines they give you. If they are new or different, ask what they are and why you need them.
  • Make sure you understand the care and treatment you'll be receiving. Ask questions if you're not clear on your care.
  • If you forgot to ask a question when visiting with your doctor, write it down and ask on their next visit with you.
Communicate Any Concerns
  • If something does not seem right, tell your doctor or nurse. Family members or friends may be the first to realize something has changed. It is important to speak up.
  • Discuss any concerns about your safety with your health care team.
  • Report a patient care concern to our Patient Relations team at 1-800-548-8778 (English or Español).
Communicate Your Health Information
  • Tell your doctor, nurse or provider all your diagnoses and medications including over-the-counter medications.
  • Share up-to-date information about your health history and care with everyone who is treating you. Don't assume they know what other doctors, including specialists, you are seeing or what treatments you are receiving.
Involve a Family Member or Trusted Person in Your Care
  • Ask a family member or friend to help you when you are receiving care. This person can come with you to appointments, help you ask questions and take notes to help you understand your care instructions.
  • We welcome all family members and friends to stay with you while you are hospitalized.
Take Part in Your Care Plan
  • Keep copies of your medical records and share them with the health care team to give them a more complete history of your health.
  • You and your doctor should agree on your care.
  • Know who will care for you, how long the treatment will last and how you should feel.
  • Never be afraid to ask for a second opinion. If you are not sure about your condition or treatment, ask to see an additional specialist.
  • Follow the instructions given to you by caregivers.
  • Take medicines exactly as prescribed. If you have concerns or side effects, talk with your doctor or pharmacist.