Text Messaging Terms and Conditions

Text Messaging Agreement and Consent

Consent to Contact: By providing a telephone number (whether wireless, cellular, residential, or other) and/or an email address, I, on behalf of myself or the person for whom I am signing this document, expressly consent to receiving calls, text messages, and emails, whether live, autodialed, or pre-recorded, from UnityPoint Health, its affiliates, agents, contractors, or business associates (collectively "UPH") at any phone number or email address associated with my account regarding various aspects of my medical condition and treatment, which may include without limitation test results, prescriptions, appointments, billing, payment, debt collections, referrals, screening for a condition, monitoring of my condition, and general health care operations. If I discontinue use of any phone number or email provided, I shall promptly notify UPH and hold UPH and its affiliates harmless from any expenses or other loss arising from any failure to notify.

I understand that text messaging and emailing are not a confidential or secure method of communication. I further understand that, because of these methods, there is a risk that the text messages or emails regarding my medical condition and treatment including my personal health information might be intercepted, read by a third party, and/or used for inappropriate purposes. In addition, once the text or email is received by me, someone may be able to access my phone or email account and read the message containing my personal health information. I understand that it is my responsibility to make sure that only authorized people are allowed to access my phone or email account.

I understand that UPH may use a third-party vendor to facilitate the delivery of text messages. I acknowledge that the third-party vendor may have its own separate consent process for text messaging, which may require me to provide explicit consent directly to the vendor. In such cases, I agree to follow the vendor's consent process as required. In the event that the third-party vendor is unable to read the text message field designating my consent or follow the consent process specified herein, I acknowledge that UPH shall not be held liable for any issues arising from such limitations.

I understand that I am under no obligation to authorize UPH to send me text messages or emails. I may opt-out of receiving these communications at any time by replying “Stop” to 71089 or to any text message or clicking “unsubscribe” from any email. Message and data rates may apply from your mobile carrier. From time to time a text message or email may provide links to other websites, not owned or controlled by UPH that we think might be useful or of interest to you. UPH cannot, however, be responsible for the privacy practices used by other website owners or the content or accuracy of those other websites. Links to various outside websites do not constitute or imply endorsement by UPH of these websites, any products or services described on these sites, or of any other material contained in them.

NEITHER THE CONTENT NOR ANY OTHER SERVICE OFFERED BY OR THROUGH TEXTING IS INTENDED TO BE RELIED ON FOR MEDICAL DIAGNOSIS OR TREATMENT. USE OF TEXTING IS NOT MONITORED REAL- TIME FOR EMERGENCY MEDICAL NEEDS. DO NOT USE TEXTING TO ADDRESS A MEDICAL EMERGENCY. IN THE EVENT OF A MEDICAL EMERGENCY, DIAL 911 OR YOUR LOCAL EMERGENCY ASSISTANCE NUMBER.

Supported mobile carriers: AT&T, Sprint/Boost/Virgin, T-Mobile/MetroPCS, Verizon Wireless, C Spire Wireless, Carolina West Wireless (CWW), CellCom USA, Google Voice, U.S. Cellular, ACS/Alaska, Advantage Cellular (DTC Wireless), Aio Wireless/Cricket, Appalachian Wireless, Atlantic Tele-Network International (ATN), Bandwidth, Bluegrass Cellular, Buffalo Wireless, CableVision, Cellular Network Partnership (PIONEER), Cellular One of East Central Illinois, Chariton Valley Cellular, Chat Mobility USA, ClearTalk(Flat Wireless), Copper Valley, Coral Wireless (Mobi PCS), Cross Telephone Company (MBO Wireless), Duet IP (Maximum Communications New Core Wireless), Element Mobile (Flat Wireless), Epic Touch (Elkhart Telephone), GCI Communications Corp, Golden State Cellular, i Wireless (IOWA Wireless), Illinois Valley Cellular (IV Cellular), Immix(Keystone Wireless), Inland Cellular Telephone Company, Leaco, Mosaic (Consolidated or CTC Telecom), MTA Communications, MTPCS (Cellular One Nation), Nex-Tech Wireless, Northwest Missouri Cellular Limited, Panhandle Telecommunications Systems(PTCI), Peoples Wireless, Pine Belt Wireless, Pine Cellular, Revol Wireless USA, RINA, Sagebrush Cellular (Nemont), SI Wireless/Mobile Nation, SouthernLinc, SRT Wireless, Texas RSA 3 Ltd(Plateau Wireless), Thumb Cellular, Union Telephone Company(Union Wireless), United Wireless, Viaero Wireless, West Central Wireless (5 Star Wireless)

T-Mobile is not liable for delayed or undelivered messages.

I acknowledge the above-mentioned risks and hereby grant UPH permission to communicate with me by phone, text message, and email.