Patient Advocacy
We’re committed to providing you with the best experience possible through care that puts you at the center.
As a patient, it's important to ask questions and participate in your treatment plan whenever possible. As your partner in health, our goal is to provide care that’s considerate and respectful of your rights and needs.
If you have a concern about the care you've received, you may speak with your physician, nurse or any other member of your care team, or, you may contact the Patient Advocate's Office. We’ll make every effort to help resolve it as soon as possible.
What Does a Patient Advocate Do?
Patient advocates are available to assist you in any area of your health care journey, including:
- Delivering compliments for physicians, nurses and all other team members
- Serving as a formal grievance resource, if needed
- Bridging the gap when you feel your expectations weren't met
Contact a Patient Advocate
For questions or concerns about your experience at a UnityPoint Clinic location or UnityPoint Health hospital, please contact a patient advocacy team below.
UnityPoint Clinic Patient Advocate
Mailing Address | ||
All UnityPoint Clinic Locations |
Patient Experience |
UnityPoint Health, Attn: UnityPoint Clinic Patient Experience 1776 West Lakes Parkway, Suite 400 West Des Moines, IA 50266 |
Patient Advocates by Hospital
Hospital Location | Phone | Mailing Address |
Anamosa, IA (Jones Regional Medical Center) |
Business Office (319) 462-6131 |
UnityPoint Health – Jones Regional Medical Center 1795 Hwy 64 East Anamosa, IA 52205 |
Cedar Rapids, IA (St. Luke's Hospital) | Patient Representative (319) 369-7710 cr_patientexperience@unitypoint.org |
UnityPoint Health – St. Luke’s Hospital, Attn: Patient Representative PO Box 3026 Cedar Rapids, IA 52406 |
Des Moines, IA (Blank Children's Hospital, Iowa Lutheran Hospital, Iowa Methodist Medical Center, Methodist West Hospital) |
Guest Relations (515) 241-5000 Administration (515) 241-6201 |
UnityPoint Health - Des Moines Administration 1200 Pleasant Street Des Moines IA 50309-1453 |
Dubuque, IA (Finley Hospital) | Patient Feedback Line (563) 589-4822 |
UnityPoint Health – Finley Hospital, Attn: Quality Management 350 North Grandview Ave. Dubuque, IA 52001 |
Fort Dodge, IA (Trinity Regional Medical Center) |
Patient Advocate |
UnityPoint Health - Trinity Regional Medical Center, Attn: Patient Advocate 802 Kenyon Road Fort Dodge, IA 50501 |
Grinnell, IA (Grinnell Regional Medical Center) | Patient and Guest Relations (641) 236-2524 |
UnityPoint Health – Grinnell Regional Medical Center, Attn: Administration 210 Fourth Avenue Grinnell, Iowa 50112 |
Madison, WI (Meriter Hospital) | Patient Representatives (608) 417-6462 msn_patientrepresentative@unitypoint.org |
UnityPoint Health - Meriter, Attn: Patient Representatives 202 S. Park Street Madison, WI 53715 |
Marshalltown, IA (Marshalltown Hospital) |
Patient Advocate |
UnityPoint Health - Marshalltown, Attn: Patient Advocate 55 UnityPoint Way Marshalltown, IA 50158 |
Quad Cities, IA/IL (Trinity Bettendorf Hospital, Trinity Moline Hospital, Trinity Muscatine Hospital, Trinity Rock Island Hospital) |
Patient Advocacy Comment Line (309) 779-2900 |
UnityPoint Health – Trinity, Attn: Patient Advocacy 2701 17th Street Rock Island, IL 61201 |
Sioux City, IA (St. Luke's Hospital) |
Guest Relations (712) 279-3500 SIO_GuestRelations@unitypoint.org |
UnityPoint Health – St. Luke's 2720 Stone Park Blvd. Sioux City, Iowa 51104 |
Waterloo, IA (Allen Hospital) | Patient Advocacy (319) 235-3567 AMH_Patientadvocate@unitypoint.org |
UnityPoint Health – Allen Hospital, Attn: Patient Advocacy 1825 Logan Ave Waterloo, IA 50703 |