My Nurse Hotline

When you have questions about your health, call your doctor.

During normal clinic hours, your care team is available to speak with you about your health.

After hours, you will be connected to My UnityPoint Nurse for the answers, advice and care you need.

Our Patient Experience Specialists will help you navigate the next best steps. If you are experiencing symptoms and do not have a UnityPoint primary care provider, we will encourage you to be seen by a primary care provider and may recommend a provider and clinic to establish care with. If you do have a UnityPoint primary care provider, and are calling for advice related to symptoms or a health concern, you will have access to a registered nurse to help determine next best steps.  

My UnityPoint Nurse

My UnityPoint Nurse provides services to help redirect callers to the most appropriate area, which may include recommending callers be seen in-person if they have not been seen at a clinic in the previous 18 months or have recently discharged from a UnityPoint Health inpatient stay.

My UnityPoint Nurse will:

• Serve as an extension of your clinic team after hours
• Assess your symptoms, offer advice and recommend care options
• Provide health information that is important to you

When you call your clinic after hours, you can be connected to My UnityPoint Nurse when:

• You have questions about a health issue
• You are caring for a sick child
• You want to know if you should seek urgent or emergency care for an illness or injury
• You are a caregiver for a family member or friend
• You are recovering at home after a hospital stay If you don't have a primary care doctor, please call (800) 424-3258 any time, 24 hours a day, 7 days a week, and our team can help connect you to the care you need.